Privacy Policy
Little Steps Speech Therapy is committed to protecting the privacy of personal information collected through our online platform and in the provision of our services. This policy outlines how we collect, use, disclose, and protect your personal information, including sensitive health information, in accordance with applicable privacy laws.
Information We Collect
We collect personal information that is necessary for providing our speech therapy services and operating our online platform. This may include: - Identity information: such as your name, date of birth, and the name and date of birth of your child. - Contact information: such as your postal address. - Health information: details about your child's speech and language development, assessment results, therapy progress notes, relevant medical history, and other information necessary for providing paediatric speech pathology services. - Payment information: details related to billing for services. - Website usage data: information about how you interact with our site, which may include your IP address, browser type, and pages visited.
How We Collect Information
We collect information in several ways: - Directly from you: when you register for our services, fill out forms on our site, communicate with us, or participate in therapy sessions or workshops. - From third parties: with your consent, we may collect information from other healthcare providers, educational institutions, or family members involved in your child's care. - Automatically: when you visit our site, we may collect certain information about your device and browsing activity through cookies and similar technologies.
How We Use Your Information
We use your personal information for the following purposes: - To provide, manage, and improve our speech therapy services, including conducting assessments, developing treatment plans, and delivering therapy sessions. - To communicate with you about your child's care, appointments, and progress. - To process payments for services rendered. - To respond to your inquiries and requests. - To manage and operate our online platform and services. - To comply with legal and regulatory requirements. - For internal administrative purposes, such as clinical governance, quality improvement, and record-keeping. - With your consent, for other purposes you agree to.
Legal Basis for Processing (for individuals in the EU)
If you are an individual located in the European Union, our legal basis for collecting and using your personal information will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you where the processing is: - Necessary for the performance of a contract with you (e.g., to provide therapy services). - Necessary for compliance with a legal obligation (e.g., maintaining clinical records). - Necessary for our legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms). - Based on your consent (especially for processing sensitive health data or sending marketing communications).
Disclosure of Your Information
We may disclose your personal information to third parties only in the following circumstances: - To other healthcare providers or educational institutions: with your explicit consent, to coordinate care or provide consultations. - To service providers: who perform services on our behalf, such as IT support, payment processing, and data storage. These third parties are obligated to protect your information. - Where required by law: if we are legally required to disclose your information, such as in response to a court order or subpoena. - In an emergency: if necessary to prevent serious threat to life, health, or safety. - With your consent: where you have agreed to the disclosure.
We do not sell or rent your personal information to third parties for marketing purposes.
Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing physical, technical, and administrative safeguards. However, no data transmission or storage system can be guaranteed to be 100% secure.
Your Privacy Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information: - Right to access: You have the right to request access to the personal information we hold about you and your child. - Right to correction: You have the right to request that we correct any personal information we hold about you or your child that is inaccurate, incomplete, or outdated. - Right to deletion: You may have the right to request the deletion of your personal information under certain circumstances. - Right to restrict processing: You may have the right to request that we restrict the processing of your personal information under certain circumstances. - Right to object to processing: You may have the right to object to the processing of your personal information under certain circumstances. - Right to data portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit those data to another controller. - Right to withdraw consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time.
To exercise these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.
Cookies and Tracking Technologies
Our site may use cookies and similar tracking technologies to collect information about your browsing behaviour. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our online platform may contain links to third-party websites or services. This privacy policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are specifically designed for children, but we collect personal information about children from their parents or legal guardians. We do not knowingly collect personal information directly from children without verifiable parental consent. Parents and guardians are responsible for providing accurate and complete information about their child and managing their child's privacy rights.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our site.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, or if you wish to exercise your privacy rights, please contact us at:
Little Steps Speech Therapy
145 High Street, Suite 5, Level 2
Kew, Victoria, 3101
Australia